Question: How Long Does USA Shipping Take/How Long is Your Order Processing Time?
Answer: We strive to ship your order out within 24 hours, usually much quicker. If you order before 3:00 p.m. EST, your order will most likely ship the SAME day! Our customers are constantly shocked by how fast we ship orders out. We understand that you want your products as fast as humanly possible. Please note that on, or around Holidays, processing times will be slowed down. Please also allow extra time over the weekend. You will get an e-mail from us when your order ships and it will include your shipping info along with your tracking number.
Question: Will I Get A Tracking Number?
Answer: Yes! You will get a tracking number for all orders on our site. You will get an email with the tracking information as soon as the label for your package is printed. If for some reason your order has not arrived in the time it was scheduled, you can e-mail us at firstname.lastname@example.org or phone at 1-800-931-5961 for info.
Question: Do You Ship To APO/FPO Military Addresses?
Answer: Yes, we do ship to APO/FPO military addresses with no problem! The shipping fees are the same as if you are shipping to the USA.
Shipping - International
In your shopping cart, you can choose the following:
- International Priority Mail Service (5 - 15 Days): These shipments are delivered by your local post office and will take about 5 to 10 business days to arrive (not including time the package may spend in customs clearance). This method is reliable and tracking numbers are available to customers for all packages that are shipped with this method.
Delays are rare but will depend on the customs agency and rules in your country.
Note: Please do not use differing Bill To and Ship To information if you are outside the U.S. We cannot ship international orders with different Bill To and Ship To information.
Question: Will You Ship ANY Product To My Country?
Answer: Honestly, it's impossible for us to keep on top of what is and is not allowed in every country. While we do our best to stay on top of Customs laws in most major shipping destinations, there are simply too many countries around the world with laws that change on a regular basis.
It is your responsibility to check if the products you have ordered are allowed in your country before you order. If your package is stopped by customs and returned to us, we can give you a full refund minus shipping and return shipping (if applicable) costs when we receive the package back. Unfortunately if your package is seized and destroyed we are not able to offer a refund.
Question: What Countries Do You NOT Ship To?
Answer: We'd love to ship to every country in the world, but unfortunately due to the amount fraudulent orders originating from some areas we have made some restrictions. Below is a list of the countries that we cannot ship to at this time.
- Wake Island
- Other Countries at our Discretion.
In accordance with US State Department regulations, we cannot ship to these countries:
- Cuba, Iran, North Korea (DPRK), Sudan and Syria
Remember, we manually check every single international order we receive. If you're ordering internationally with us for the first tine, we may ask for some verification information. We ultimately have the right to decline sending any package to any customer that we believe to be acting fraudulently.
Question: Do You Fraud Check All Orders?
Answer:Yes! We have many checks in place now to be as sure as we can that an order is not fraud. We will check your billing address, your IP address, your credit card information and much more. If you do place a fraudulent order, we will prosecute and contact the authorities in your area. Don't even think about submitting a fraudulent order. We do this to protect our good customers!
Question: What Happens If The Package Is Stopped By Customs?
Answer: Unfortunately, due to circumstances outside of our control, some international orders get stopped by the customs agency in your country. Please read our full disclaimer below.
Question: Will I Have To Pay Taxes Or Duties On The Shipment?
Answer: Sometimes packages may be stopped and inspected by Customs officials at the border of your country. In our experience these inspections are quick and easy, but in some cases it may cause a delay in your package arriving. Usually these delays will be shown in your tracking information.
If customs decides that your package cannot enter your country, it will be returned to us. In this case, you will be issued a full refund minus shipping and return shipping costs when we receive package back.
It's also important to understand that you may be charged duties & taxes by your government at the time of receiving the package (although based on our experience this is rare). The duties & taxes laws vary greatly from country to country, so it's best you check the laws in your country. If you refuse to pay the duties & takes charge when accepting the package it will be sent back to us and we'll refund you the full amount minus shipping and return shipping costs.
Question: What Currency Are Your Prices In?
Answer: All prices on our site are shown in US dollars. All foreign payments should be made in this currency. If you order by credit card, the credit card company will automatically convert your currency to US dollars and pay the appropriate amount.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside the United States. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide. The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package. Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.